RIGHT OF WITHDRAWAL / RETURN POLICY
The final user has the right of withdrawal from the contract concluded with Au Depart Holdings (UK) Limited, a private company limited by shares registered in England and Wales (company number 10588034, VAT number: GB405-2996-89 ) whose registered office is located at 5, New Street Square, London, United Kingdom EC4A 3TW (hereinafter, the “Seller”), without penalty and without having to give a reason, within fourteen (14) business days of receipt of the products purchased on the Site (hereinafter the ”Product(s)”) eligible to return within 30 days of receiving the products. However, we only allow exchanges on the same Product (same price) in a different style/colour. Products must be returned in their original, unmodified, unused and undamaged condition in their original packaging, if any, and with original tags and labels attached together with all accessories, documents (e.g. instructions booklet, Product certificates) and protective covers included.
To withdraw from the contract, the final user must inform the Seller of his/her intention to return or exchange a product either by: (i) providing the Seller with the online return form (hereinafter, the “Form”) that conforms to the template which must be duly completed and directly communicated to us online through the Site, or (ii) drafting and send to the Seller another explicit statement of his/her decision to withdraw from the contract. If the final user chooses to use the Form, he/she will receive an e-mail from the Seller confirming the exchange/return request. However, if the final user chooses to send another withdrawal statement, the final user will have the burden of proving that he/she properly and timely executed the right of withdrawal. After withdrawing from the contract, the final user must follow the instructions described below to return the Product(s) to the Seller. If the final user returns the Products to a store, the Products must be delivered to the store’s sales assistant within fourteen (14) business days after the receipt of the Products. The return of the Products is free of charge; therefore, the final user will not pay the costs to return the Products purchased. From the time the Products purchased are redelivered to the shipper indicated by the Seller in the Form, the Seller shall be exonerated from all liability in the event of loss or damage to the Products during shipment. The right of withdrawal, assuming compliance with the terms and methods described above, shall be deemed to have been exercised properly if the following terms and conditions have been fully satisfied: a) The Form directly transmitted online through the Site or other explicit statement of your decision to withdraw from the contract must be properly completed and transmitted to the Seller within fourteen (14) business days of receipt of the Products; b) the Products must not have been used, worn, or washed; c) the identification tag, which constitutes an integral part of the article, must be delivered along with the Products; d) the Products must be wrapped safely to avoid any damage, placed in their original packaging, including identification label and attached together with all accessories, documents (e.g. instructions booklet, Product certificates) and protective covers included (e.g., dust bag) and inside the shipping box in which they were originally sent by the Seller, e) the return prepaid shipping label included in the shipping box must be attached to the outside of the box and seal the box securely, in case you have lost the label, please contact the Seller for assistance, f) Products being returned must be delivered to the shipper indicated by the Seller in the Form within fourteen (14) business days after the Seller was informed of the final user’s decision to withdraw from the contract, and g) the products must not be damaged.
3. Refunds – Exchanges
Upon receipt of the returned Products, the Seller will inspect the Products to ensure that the right of withdrawal has been exercised according to the return/exchange conditions indicated above. Subject to the respect by the user of all the right to withdraw conditions, the Seller will refund any amounts previously received for the purchase of the Products in the stated manner and timing. The amounts will be refund as soon as possible and, in any case, no later than fourteen (14) business days from the date the Seller received back from the users the Products. The Seller reserves the right to withhold the refund until it has received and checked the Products or the final user demonstrates that he/she reshipped the Products correctly and in an intact condition, whichever is the earliest. The refund above will be made by crediting the amount paid by the final user in the same manner as the payment was made for the purchase, unless the final user expressly agreed on another method, and provided that the final user will incur no cost as a result of the refund. In any event, the Seller shall not be liable for the timing required for the refund to be credited back to the final user, as these are beyond the Seller’s control and depend on the banking deadlines and payment methods used by the user. If the methods and deadlines for exercising the right of withdrawal provided for in subparagraphs a), f) or g) are not complied with the final user will be not be entitled to the refund of the sums previously paid to the Seller. Within fourteen (14) business days of the sending of the e-mail informing the final user that the return has not been accepted, he/she may choose to recover, at his/her own expense, the Products in the condition in which they were returned to the Seller, by informing the Seller using the method that will be communicated by the Seller to the final user. Otherwise, the Seller may keep the Products, as well as the amounts previously paid for their purchase. In the event of non-compliance with the conditions referred to in subparagraphs b), c), d) or e), the final user will not be entitled to a full refund of the sums previously paid to the Seller. The final user will be responsible for the loss of value of the returned Products resulting from use other than that authorised by the Seller, in order to enable the Seller to ascertain the nature, characteristics and functioning of the Products. In this case, 10 to 90 % of the amounts paid to the Seller to purchase the Products returned will be deducted from the reimbursement on the basis of a specific communication that the Seller will send by e-mail to the final user. Within fourteen (14) business days of the sending of the e-mail stating the amount deducted from the refund, the final user may choose to recover, at his/her own expense, the Products in the condition they were returned to the Seller, by informing the Seller using the method that will be communicated by the Seller to the final user. Otherwise, the Seller may keep the Products, along with the amount corresponding to the percentage deducted from the reimbursement.
Timing and methods of reimbursement
Regardless of the method of payment used, the Seller shall make the full or partial refund as soon as possible and, in any event, no later than fourteen (14) business days from the date on which the Seller has been informed of the exercise by the final user of its right of withdrawal, and has been able to determine whether that right has been correctly exercised and has checked the returned Products. The Seller shall refund the final user in the original method of payment, unless the final user has expressly agreed with the Seller on the use of a different method of payment, and provided that the final user will not incur any additional cost as a result of the refund. If the recipient of the Product indicated in the Form is different from the person who paid the amounts due for the purchase, in case of exercise of the right of withdrawal is exercised, the Seller shall refund the person who made the original payment. The Seller designates UPS (www.ups.com) | DHL (www.dhl.com) as the shipper to return Products. The Products can be returned to the Seller free of charge through UPS/DHL, using the pre-printed adhesive label that accompanies the package containing the Products. That method allows the package to be tracked at all times, thus relieving the final user from any liability if the Products are lost or damaged during shipment.